Refund policy

Thank you for shopping with ELUSIV! We strive to provide high-quality products and excellent customer service. Please note that all sales are final. We do not accept returns or exchanges for any products purchased through our website unless stated below:

Damages and Issues

If you receive a defective or damaged item, please contact our customer service team within 10 days of receipt. To process your claim, you must provide:

• Proof of Defect: Clear photographs or videos showing the defect or damage.
  
• Order Information: Your order number and a brief description of the issue.
  
• Packaging Details: Photos of the packaging, including any damage to the box or packaging materials, if relevant.

Our team will review the submitted evidence and determine the appropriate resolution. Please note that the defective item must be returned to us if requested.

Order Accuracy

Please ensure that you review your order carefully before completing your purchase. We are not responsible for incorrect selections, details, or changes once an order is placed.

For any questions or to report a defect, please reach out to our customer support team at contactelusiv@gmail.com  

We appreciate your understanding and thank you for your business!